Support

Get Help with Cosmo Health

Welcome to the Cosmo Health support center. We’re here to help you with any questions or issues you may have with our health services platform. At Cosmo Health, we believe that every second counts in healthcare, and we ensure medical assistance reaches you within just 7 minutes.

Contact Information

Customer Support

• Email: hello@cosmohealth.co
• Phone: +91-7889214399, +91-9413903714
• Hours: Monday – Friday, 8:00 AM – 5:00 PM IST
• Emergency Support: 24/7 for urgent health services
• Address: D08, SV2, ISB Complex, Gachibowli, Hyderabad, 500111

Technical Support

• Email: hello@cosmohealth.co
• For app issues, payment problems, or technical difficulties

How We Can Help

General Support

• Account setup and management
• Service booking assistance
• Payment and billing questions
• App navigation and features
• General health service inquiries

Emergency Services Support

• 24×7 Ambulance services (under 10 minutes response)
• Emergency SOS service problems
• Emergency contact setup
• First aid service questions
• Remote Aid & Distant Care

Healthcare Services Support

• 24/7 Doctor consultation booking
• 24×7 Nursing Care assistance
• Lab test appointments
• Prescription management
• Physiotherapy services
• Home nursing and post-hospitalization care

Payment & Billing Support

• UPI transaction issues
• Payment method setup
• Refund requests
• Billing inquiries
• Credit line questions

Self-Service Options

FAQ Section

Visit our comprehensive FAQ section for quick answers to common questions.

User Guide

• Download our detailed user guide
• Video tutorials for key features
• Step-by-step service booking guides

In-App Help

• Use the “Help” section in the app
• Chat with our support bot
• Submit support tickets directly

Before Contacting Support

To help us assist you better, please have ready:

1. Your account email/phone number
2. Device information (iOS/Android version)
3. App version
4. Description of the issue
5. Screenshots (if applicable)
6. Transaction ID (for payment issues)

Response Times

• General Inquiries: Within 24 hours
• Technical Issues: Within 12 hours
• Emergency Services: Under 7 minutes (24/7)
• Payment Issues: Within 6 hours
• Ambulance Services: Under 10 minutes

Feedback & Suggestions

We value your feedback! Send suggestions to:

• Email: hello@cosmohealth.co
• In-App: Use the feedback form in settings

Emergency Contacts

For life-threatening emergencies, always call:

• Emergency Services: 108 (India)
• Police: 100
• Fire: 101

About Cosmo Health

Committed to Rapid Response, Committed to You

At Cosmo Health, we believe that every second counts in healthcare. That’s why we ensure medical assistance reaches you within just 7 minutes, providing critical support when it matters most. With our 24×7 medical aid, you’re never alone in an emergency—we bridge the gap between patients, doctors, and hospitals, delivering seamless, technology-driven healthcare at your doorstep.

Key Features:

• 🚑 7-Minute Emergency Response – Immediate medical intervention when every second matters
• 👩‍⚕️ 24/7 Healthcare Support – Be it an emergency, routine consultation, or home care, we’re always available
• 🩺 Seamless Doctor & Hospital Coordination – Instant teleconsultations and priority admissions for critical cases

Last updated: 17-07-2025