Refund and Returns Policy
Cancellations & Returns Policy
At Cosmo Health, we are committed to providing essential medical services to communities across the region. Our services include the deployment of trained staff, critical healthcare equipment, and community-wide support solutions. We operate on a subscription-based model with the intent of making life-saving healthcare services accessible and affordable to all.
No Cancellations or Refunds
Due to the nature of our services and the immediate allocation of resources upon payment, we do not offer cancellations, returns, or refunds for any of our subscriptions or service bookings. Once a payment is processed, our team and infrastructure are mobilized, which involves real-time coordination of staff, medical equipment, and logistics.
We aim to keep our subscription fees as low as possible, and this is only feasible because we plan our operations based on committed users.
Issue Resolution Guarantee
If you experience any problems or issues with the services provided, please be assured that our entire team is here to support you. We treat every concern with utmost urgency and priority. Whether it’s a service delay, equipment issue, or staff coordination challenge, we will take immediate steps to resolve it to your satisfaction.
You can reach out to our support team at [hello@cosmohealth.in] or contact us via our helpline for quick assistance.
Indemnity & Limitation of Liability
Cosmo Health operates in high-stakes, life-critical environments, often involving emergency care and support for serious health conditions. While we maintain strict protocols, trained professionals, and top-tier equipment to deliver the best possible outcomes, we cannot guarantee specific results or clinical outcomes in all scenarios.
By using our services, you acknowledge and agree that:
- Cosmo Health and its affiliates shall not be held liable for any direct or indirect loss, damage, or adverse outcome that may occur despite our best efforts.
- You agree to indemnify and hold harmless Cosmo Health, its directors, staff, partners, and agents against any claims, liabilities, damages, or legal actions arising out of the use or inability to use our services.
- Medical outcomes can vary due to a range of uncontrollable factors, and while we do our utmost, you understand that certain emergencies and complications may be beyond resolution.
Your trust is invaluable to us. At Cosmo Health, we are driven by compassion, urgency, and a sense of duty to provide care where it is needed most. Thank you for supporting our mission to bring essential healthcare to every home and community.
