1. Introduction

Cosmo Health ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, store, share, and protect your information when you use the Cosmo Health app ("App").

Cosmo Health is a healthcare platform providing rapid-response services for residents of gated communities. By using our App or services, you agree to the collection, processing, and sharing of your data as described in this policy.

2. Information We Collect

2.1 Personal Data

• Name, date of birth, gender

• Phone number and email address

• Residential address

2.2 Health Data

• Medical history and treatment records

• Symptoms, test results, and prescriptions

• Allergies and vital signs

• Details about emergency incidents

• Ongoing health requirements

2.3 Device & Usage Data

• Device type and operating system

• App version and IP address

• App usage logs and cookies

• Location data (if enabled)

2.4 Communications & Community Data

• Messages sent via in-app chat

• Voice/video call records

• Integration with community WhatsApp or similar groups

2.5 Payment Data

• Payment card details

• Transaction records for chargeable services

2.6 Other Data

• Any data you voluntarily provide in communication with Cosmo Health support

• Data provided when using additional features

3. How We Collect Data

Data you provide directly:

• When signing up or updating your profile

• When booking a service

• When contacting support

Data collected automatically:

• Log and usage data from your device

• Analytics and technical diagnostics

Data from third-party sources:

• Payment providers

• Partner hospitals

• Communication integrations (where applicable)

4. Purpose of Data Collection

We collect and use your data to:

• Provide healthcare services — Emergency support, home wellness services, and medical care coordination

• Facilitate service delivery — Schedule visits, diagnostics, medicine deliveries, and process payments

• Communicate with you — Service updates, health reminders via app, SMS, email, or WhatsApp groups

• Improve our services — App performance optimization, analytics, bug fixes, and personalization

• Meet legal obligations — Regulatory compliance and security requirements

5. Data Sharing & Disclosure

We will never sell your data.

We may share your data in the following circumstances:

Healthcare Delivery

With healthcare professionals or emergency responders for care delivery

Service Partners

With partner organizations (labs, pharmacies, clinics) strictly as needed for service fulfillment

Technology Providers

With IT, analytics, and payment providers under strict contractual obligations

Legal Requirements

With law enforcement or authorities if required by law or in emergencies

Community Groups

With community group administrators (e.g., WhatsApp) based on your consent and participation

Note: Third parties operate under their own privacy policies. We require all partners to adhere to minimum security and confidentiality standards.

6. Security & Data Retention

Security Measures

• Data is stored securely using encryption and access controls

• Sensitive health and payment data is encrypted in transit and at rest

• Regular security audits are conducted

• User-side privacy controls are available

• Incident response plans are in place

Data Retention

We keep your data only as long as necessary for:

• Service delivery purposes

• Regulatory compliance

• Legal requirements

7. User Rights & Choices

You have the following rights regarding your data:

Access & Correction

You can access, correct, or delete your personal and health data via in-app settings or by contacting support

Withdraw Consent

You may withdraw consent for processing certain types of data (e.g., location, notifications). Please note this may impact some features

Data Export

You may request an export of your data for your records

8. Children's Privacy

Cosmo Health does not knowingly collect data from children below the age of 18 without verified parental or guardian consent.

Parents or guardians may contact us to:

• Review a child's data

• Request deletion of a child's data

9. Third-Party Services

If you use features that integrate with external tools (e.g., Apple HealthKit, WhatsApp), those platforms' privacy practices also apply.

We are not responsible for the handling of data once it is transferred to third parties. We encourage you to review the privacy policies of any third-party services you use in conjunction with our App.

10. Changes to This Privacy Policy

We may update this policy as we:

• Add new features to the App

• Respond to legal and regulatory requirements

• Improve our services

How we notify you:
We will notify you of significant changes via the app, your registered email, or app updates.

Your acceptance:
Continued use of the App after updates means acceptance of the revised policy.

11. Contact Us

For privacy requests or questions, please contact us:

Email: hello@cosmohealth.co

Address:
Bhalla Hospital, Pakhowal
Ludhiana, Bharat Nagar Chowk
Ludhiana - 141001, Punjab, India