END USER LICENSE AGREEMENT (EULA)
Cosmo Health Mobile Application
Effective Date: 1st September 2025
Last Updated: 1st September 2025
- ACCEPTANCE OF TERMS
By downloading, installing, accessing, or using the Cosmo Health mobile application (“App”),
you (“User” or “you”) agree to be bound by this End User License Agreement (“EULA”) and all
terms incorporated by reference. This EULA is a legal agreement between you and CareCosmo
India Private Limited (“Company,” “we,” “us,” or “our”).
IF YOU DO NOT AGREE TO ALL TERMS OF THIS EULA, DO NOT USE THE APP. - EMERGENCY SERVICES – CRITICAL DISCLAIMERS
2.1 Nature of Emergency Services
The Cosmo Health App provides technology-facilitated emergency dispatch services
exclusively within partnered residential societies and their immediate vicinity. WE ARE NOT A
DIRECT HEALTHCARE PROVIDER and do not replace traditional emergency services.
2.2 Emergency Service Limitations and Warnings
CRITICAL: THIS APP IS NOT A SUBSTITUTE FOR CALLING LOCAL EMERGENCY NUMBERS
(108,102, OR OTHER REGIONAL EMERGENCY SERVICES).
● Geographic Limitations: Emergency services are available ONLY within partnered
societies or their immediate vicinity, NOT city-wide
● Response Time: While we target 7-minute response times, actual arrival may vary due
to traffic, weather, medical staff availability, or other factors beyond our control
● Location Accuracy: GPS location data may be inaccurate due to device limitations,
environmental factors, network connectivity, or technical malfunctions
● Service Availability: Emergency services depend on ambulance availability, medical
staff presence, and operational status around your society, although we try to
dynamically augment vehicles and staff based on predictive patterns.
● Medical Scope: Initial stabilization only; serious emergencies may require immediate
transfer to hospital facilities
2.3 Emergency Dispatch Process and Location Services
App-Based Requests:
● Location is determined via GPS technology and cross-verified with your registered
society address
● GPS accuracy may vary based on device capabilities, network strength, and
environmental conditions
● Location data is immediately transmitted to our dispatch system and nearest available
ambulance
Hotline-Based Requests:
● Location is confirmed verbally and automatically detected through registered phone
number
● Default location is your registered society address
● Manual verification may be required in case of discrepancies
Location Data Transmission:
● Your precise location coordinates are transmitted to authorized emergency medical staff
and ambulance personnel
● Emergency services receive real-time location data to facilitate rapid response
● Location information is shared only with authorized medical personnel for emergency
response purposes
2.4 USER RESPONSIBILITIES IN EMERGENCIES
● Primary Emergency Contact: ALWAYS call local emergency services (108/102) for
life-threatening situations
● Backup Communication: Maintain alternative communication methods if app fails
● Location Verification: Ensure your registered address is current and accurate
● Medical Information: Keep critical medical information updated in your profile
● Device Readiness: Maintain charged device and active internet connectivity - HEALTHCARE SERVICE DISCLAIMERS
3.1 Technology Platform and Service Facilitation
CareCosmo India Private Limited operates as a technology and facilitation platform that may
also deploy trained medical staff for immediate first response services. Our role includes:
Technology Platform Services:
● Connecting users with nearby hospitals for basic medical inquiries
● Facilitating appointment booking and medical service discovery
● Providing digital health management tools
Direct Service Components:
● Deploying 24×7 trained medical staff in partnered societies for immediate first response
● Providing on-site medical assistance and stabilization services
● Coordinating emergency medical response within society premises
We do not:
● Provide comprehensive medical treatment or diagnosis beyond first aid and stabilization
● Own or operate hospitals, clinics, or medical facilities
● Make complex medical decisions requiring specialized expertise
● Replace the need for hospital-based medical care
3.2 Medical Service Providers
Medical services are rendered through a combination of:
Cosmo Health Direct Services:
● Trained medical staff deployed by Cosmo Health for immediate first response
● On-site medical assistance and emergency stabilization within society premises
● 24×7 medical support staff stationed in partnered societies
Third-Party Partner Providers:
● Licensed hospitals and medical facilities
● Independent, qualified doctors and medical professionals
● NABL/NABH-certified laboratories
● Licensed pharmacies and healthcare providers
Medical Responsibility:
● For services provided by our deployed staff: Cosmo Health assumes responsibility for
first aid and immediate response care
● For services provided by partner hospitals, doctors, and labs: Medical responsibility rests
with the respective healthcare provider
● Complex medical decisions and specialized treatments remain the responsibility of
qualified medical professionals and partner facilities
3.3 Hospital and Destination Protocols
● Destination Hospitals: Pre-identified partner hospitals based on location and
emergency type
● Hospital Selection: Based on emergency severity, patient preference, and facility
availability
● Master Service Agreements: All partners operate under formal agreements ensuring
authorized collaboration
● Private Healthcare Focus: We do not integrate with government/public hospitals - LOCATION DATA AND PRIVACY
4.1 Location Information Collection
● GPS coordinates for emergency dispatch and service delivery
● Registered society address for service verification
● Real-time location during active emergency requests
● Historical location data for service improvement
4.2 Location Data Usage
Your location data is used exclusively for:
● Emergency service dispatch and coordination
● Verifying service availability in your area
● Connecting you with nearest medical providers
● Improving emergency response times
4.3 Location Data Sharing
Location information is shared only with:
● Authorized emergency medical personnel during active emergencies
● Partner hospitals and medical facilities for service delivery
● Ambulance services for dispatch coordination
● We do not sell or share location data for commercial purposes - SERVICE LIMITATIONS AND LIABILITY
5.1 No Warranty of Service Availability
● Services depend on partner availability and operational status
● Network connectivity and technical infrastructure
● Medical staff and ambulance availability
● Weather conditions and external factors
5.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
For Services Provided by Our Deployed Staff:
● We assume responsibility for first aid and immediate response care provided by our
trained medical personnel
● We are liable for negligence or misconduct by our directly employed medical staff
● Our liability is limited to reasonable medical expenses directly resulting from our staff’s
actions
For Third-Party Provider Services:
● We are not liable for medical outcomes, treatment decisions, or healthcare results from
partner providers
● Medical responsibility for hospital care, specialist treatment, and diagnostics rests with
respective providers
General Limitations:
● We do not guarantee emergency response times or service availability
● We are not responsible for GPS inaccuracies or location service failures
● Liability for technology platform services is limited to the cost of app service
5.3 Indemnification
You agree to indemnify and hold harmless CareCosmo India Private Limited from claims arising
from:
● Your misuse of emergency services or platform features
● Reliance on app location data over professional emergency services
● Medical decisions made by third-party healthcare providers (hospitals, independent
doctors, labs)
● Any violation of this EULA or applicable laws
● Failure to follow instructions provided by our deployed medical staff during emergencies
Note: This indemnification does not apply to claims arising from negligence or misconduct by
our directly employed medical staff. - USER OBLIGATIONS AND ACCEPTABLE USE
6.1 Accurate Information
● Provide accurate personal and medical information
● Keep registered address and contact details current
● Update medical conditions and emergency contact information
● Verify location data before submitting emergency requests
6.2 Proper Emergency Use
● Use emergency services only for genuine medical emergencies
● Do not abuse or misuse emergency dispatch features
● Follow instructions from medical personnel
● Maintain appropriate conduct with healthcare providers
6.3 Prohibited Activities
● Using the app for non-emergency medical requests as emergencies
● Providing false or misleading information
● Interfering with emergency service operations
● Attempting to bypass geographic service limitations - TECHNICAL REQUIREMENTS AND DEVICE
COMPATIBILITY
7.1 Device Requirements
● Compatible smartphone with GPS capability
● Active internet connection (Wi-Fi or cellular data)
● Current operating system version as specified in app requirements
● Location services enabled and app permissions granted
7.2 Technical Limitations
● App functionality depends on device performance and network connectivity
● GPS accuracy varies based on environmental and technical factors
● Service may be interrupted due to technical maintenance or updates - PAYMENT AND BILLING
8.1 Service Fees
Technology Platform Services:
● Basic medical inquiry and hospital discovery services may involve charges as per your
service arrangement
● Payment terms vary based on your residential society’s partnership agreement
Direct Medical Services:
● First response and on-site medical assistance fees are determined by your service level
and society arrangement
● Emergency medical services provided by our deployed staff are billed according to
agreed service terms
Third-Party Services:
● Medical service fees from hospitals, doctors, and labs are billed separately by respective
healthcare providers
8.2 Billing and Payment Responsibility
For Our Direct Services:
● Medical bills for services provided by our deployed staff are generated by Cosmo Health
● Payment disputes for our direct services should be addressed with our customer
support
For Third-Party Services:
● Medical bills from hospitals, doctors, and labs are generated directly by respective
providers
● We facilitate payment processing but are not responsible for third-party medical billing
disputes
● Refunds for partner provider services must be sought directly from the respective
provider, Cosmo Health will facilitate the process though - DATA PROTECTION AND PRIVACY
9.1 Personal Health Information
● We handle health data in compliance with applicable privacy laws
● Medical information is shared only with authorized healthcare providers
● Data security measures protect against unauthorized access
9.2 Data Retention
● Emergency dispatch records maintained as per legal requirements
● Medical data handled according to healthcare provider policies
● Location history retained for service improvement purposes - MODIFICATIONS AND UPDATES
10.1 EULA Updates
● We reserve the right to modify this EULA with notice to users
● Continued use of the app constitutes acceptance of updated terms
● Significant changes will require explicit user consent
10.2 Service Changes
● Emergency service coverage may change based on partner agreements
● New features and services may be added with updated terms
● Service discontinuation will be communicated with reasonable notice - GOVERNING LAW AND DISPUTE RESOLUTION
This EULA is governed by the laws of India. Any disputes shall be resolved through: - Good faith negotiations between parties
- Mediation through recognized dispute resolution services
- Arbitration in accordance with Indian Arbitration and Conciliation Act
- Jurisdiction of courts in Ludhiana, Punjab, India
- SEVERABILITY AND ENTIRE AGREEMENT
If any provision of this EULA is deemed invalid or unenforceable, the remaining provisions remain
in full effect. This EULA, along with our Privacy Policy, constitutes the entire agreement between
you and CareCosmo India Private Limited regarding the Cosmo Health app. - CONTACT INFORMATION
For questions about this EULA or emergency services:
CareCosmo India Private Limited
Email hello@cosmohealth.co
Phone +91-7889214399
Address Inside Bhalla Hospital, Pakhowal Road, Ludhiana, Punjab, 142022
Website https://cosmohealth.co - ACKNOWLEDGMENT
BY USING THE COSMO HEALTH APP, YOU ACKNOWLEDGE THAT:
● You have read and understood this EULA
● You agree to all terms and conditions outlined above
● You understand the limitations of our emergency services
● You will use traditional emergency services (108/102) for life-threatening situations
● You accept that we are a technology platform, not a healthcare provider
Last Updated: 1st September 2025
Version: 1.0
This EULA is effective immediately upon your use of the Cosmo Health application and remains
in effect until terminated by either party in accordance with the terms herein.
