Overview

At Cosmo Health, we respect your right to delete your account and associated data. This guide explains how to permanently delete your Cosmo Health account and what happens to your data.

Before You Delete

Important Considerations

• Permanent Action: Account deletion cannot be undone
• Data Loss: All your health records, prescriptions, and history will be permanently deleted
• Service Access: You will lose access to all Cosmo Health services
• Emergency Contacts: Your emergency contact information will be removed
• Payment History: Transaction records may be retained for legal compliance

Alternative Options

• Account Deactivation: Temporarily disable your account
• Data Export: Download your health records before deletion
• Privacy Settings: Adjust privacy settings instead of deletion
• Service Pause: Pause specific services without account deletion

How to Delete Your Account

Method 1: In-App Deletion

1. Open Cosmo Health App
2. Go to Profile → Settings → Account Management
3. Select “Delete Account”
4. Confirm your identity (password/biometric)
5. Read the deletion terms carefully
6. Confirm deletion by typing “DELETE”
7. Submit deletion request

Method 2: Email Request

1. Send email to: hello@cosmohealth.co
2. Subject: “Account Deletion Request”
3. Include:
   • Full name
   • Email address
   • Phone number
   • Account creation date (if known)
   • Reason for deletion
4. Wait for confirmation email
5. Follow verification steps

Method 3: Customer Support

1. Call: +91-7889214399, +91-9413903714
2. Request: Account deletion
3. Verify: Your identity
4. Confirm: Deletion request
5. Receive: Confirmation number

Account Deletion Process

Step 1: Verification

• Identity verification
• Account ownership check
• Security check
• Receive deletion confirmation

Step 2: Data Processing

• Identify all your data
• Create secure backup (if required by law)
• Terminate all active services
• Notify connected services

Step 3: Deletion Execution

• Immediately deactivate account
• Delete personal data (7–30 days)
• Remove from all systems
• Send final deletion confirmation

What Gets Deleted

Personal Information

• Profile data (name, email, phone, address)
• Health records (medical history, prescriptions, lab results)
• Emergency contact information
• App settings and preferences
• App usage data and analytics

Service Data

• Doctor consultation history
• Service booking records
• Payment data
• Support tickets and messages
• Uploaded documents and images

App Data

• Account settings
• Notification preferences
• Third-party integrations
• Device information

What May Be Retained

Legal Requirements

• Financial records (5 years)
• Certain medical records as per regulations
• Security and access logs
• Compliance records

Anonymized Data

• Research data (anonymized)
• Aggregated usage statistics
• Anonymized feedback data
• Technical system logs (without identifiers)

Timeline for Deletion

Immediate (0–24 hours)

• Account deactivation
• Loss of service access
• Login prevention
• Cannot make new bookings

Short-term (1–7 days)

• Deletion of personal info
• Removal of health records
• Deletion of messages and support tickets
• Removal of app preferences

Long-term (7–30 days)

• Complete data removal from all systems
• Backup cleanup
• Deletion from partner systems
• Final confirmation sent

Data Export Before Deletion

What You Can Export

• Medical history and prescriptions
• Consultation history
• Lab results
• Prescription history
• Service and booking records

Export Methods

• PDF download
• Standard format export
• Email delivery
• Cloud storage option

Export Timeline

• Request processing: 1–3 business days
• Data preparation: 2–5 business days
• Delivery: 1–2 business days
• Total: 5–10 business days

Recovering Deleted Account

Recovery Options

• No Recovery: Deleted accounts cannot be restored
• New Account: You may create a new one
• Data Restoration: Not possible once deleted
• Service Access: Requires re-registration

If You Change Your Mind

• Before Deletion: You can cancel request
• After Deletion: Cannot recover account or data
• New Registration: Required for future use
• Data Loss: Permanent loss of old data

Impact on Connected Services

Healthcare Providers

• Doctors lose access to your records
• Prescription history deleted
• Lab results removed
• Emergency contacts deleted

Payment Services

• Saved payment methods deleted
• Transaction history removed
• Billing information deleted
• Credit line removed

Third-party Integrations

• Connected health apps disconnected
• Insurance integrations removed
• Pharmacy connections deleted
• Lab partner access removed

Contact Information

Account Deletion Support

• Email: hello@cosmohealth.co
• Phone: +91-7889214399, +91-9413903714
• Hours: Monday – Friday, 8:00 AM – 5:00 PM IST
• Response Time: Within 24 hours
• Address: D08, SV2, ISB Complex, Gachibowli, Hyderabad, 500111

Data Export Support

• Email: hello@cosmohealth.co
• Phone: +91-7889214399, +91-9413903714
• Processing Time: 5–10 business days

Legal Inquiries

• Email: hello@cosmohealth.co
• Address: D08, SV2, ISB Complex, Gachibowli, Hyderabad, 500111
• Response Time: 3–5 business days

Frequently Asked Questions

Q: Can I delete my account immediately?
A: Account deactivation is immediate, but complete data deletion takes 7–30 days.

Q: Will my doctor lose access to my records?
A: Yes, healthcare providers will lose access after deletion.

Q: Can I recover my account after deletion?
A: No, account deletion is permanent and cannot be reversed.

Q: What happens to my emergency contacts?
A: Emergency contact information is permanently deleted.

Q: Can I export my data before deletion?
A: Yes, you can request data export before deletion.

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This account deletion guide is effective as of 01-07-2025 and was last updated on 17-07-2025.
For account deletion requests, contact us at hello@cosmohealth.co

Company Information:

• Company Name: CareCosmo India Pvt. Ltd.
• CIN: U86909PB2025PTC063671
• Address: D08, SV2, ISB Complex, Gachibowli, Hyderabad, 500111